outstanding customer service is a surprise bonus!
I recently needed my air conditioner repaired, it was a hot early spring here in North Atlanta. I was referred to My Mechanic Joe from a friend of mine (isn’t word of mouth always the best place to find trusted referrals?). I was hoping for a good mechanic to fix my A/C, what I got was some of the best customer service I have ever received from any business in any industry.
Joe not only solved my A/C problem (and fixed a few other key problems that I had been neglecting), but went a few extra steps for me as a client. It’s always the ‘extra’ steps that make the difference.
- when I dropped off my car, I pulled out my cell phone to call for my wife to pick me up. Joe stopped me and said he’d have someone shuttle me to the office.
- when I called to check on the status of my car, he sent someone to pick me up as well.
- when I went to pay, he instructed the office manager to lower the bill to be below the number he estimated when we first discussed the work to be done.
Joe proved that not only could he fix my car, but he was someone who would go the extra step for me and even beter… Joe proved he was I could trust.
We need more Joe’s in this world.
I’m glad that he’s a Woodstock business owner and encourage you all to support him with your business.
